<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Social Media Conversation Analyst &#187; Segmentation</title>
	<atom:link href="http://www.nickarnett.net/tag/segmentation/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.nickarnett.net</link>
	<description>Social media analytics for decision-making</description>
	<lastBuildDate>Mon, 18 Apr 2011 16:05:49 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.1.1</generator>
		<item>
		<title>The 90/9/1 rule is just one kind of behavioral segmentation</title>
		<link>http://www.nickarnett.net/2008/12/11/the-9091-rule-is-just-one-kind-of-behavioral-segmentation/</link>
		<comments>http://www.nickarnett.net/2008/12/11/the-9091-rule-is-just-one-kind-of-behavioral-segmentation/#comments</comments>
		<pubDate>Thu, 11 Dec 2008 17:18:22 +0000</pubDate>
		<dc:creator>Nick Arnett</dc:creator>
				<category><![CDATA[Engagement]]></category>
		<category><![CDATA[Segmentation]]></category>
		<category><![CDATA[community]]></category>
		<category><![CDATA[R&R]]></category>

		<guid isPermaLink="false">http://www.nickarnett.net/?p=72</guid>
		<description><![CDATA[To anybody who has been measuring social networks for long, the &#8220;90/10/1 rule,&#8221; subject of recent buzz, is nothing new.  I don&#8217;t just mean online social networks, I mean social networks in the real world, long before computers became a social networking medium.  Mark Williams, a community manager, asked the right question in his blog, [...]]]></description>
			<content:encoded><![CDATA[<p>To anybody who has been measuring social networks for long, the &#8220;90/10/1 rule,&#8221; subject of recent buzz, is nothing new.  I don&#8217;t just mean online social networks, I mean social networks in the real world, long before computers became a social networking medium.  Mark Williams, a community manager, asked the right question in his blog, <a href="http://thesocialnet.blogspot.com/2008/12/offline-vs-online-communities.html" target="_blank">what is it good for</a>?  It is a guideline, Mark says &#8211; a way to set reasonable expectations with clients who might imagine that a far larger percentage of visitors will become deeply involved in the community.</p>
<p>Mark is right &#8211; that is certainly the primary purpose of the rule, but it is just a start.  When you think of it as a way to segment community by a particular kind of behavior, you&#8217;ll quickly recognize that there are other behaviors that are worth examining similarly.  Call it a &#8220;contribution&#8221; behavioral segment, since it is is based on how much each visitor contributes to site&#8217;s content.  There are many other interesting behavioral segmentations:</p>
<ul>
<li>Responsiveness &#8211; which of the community&#8217;s interactive features do visitors use and how often do they use them?</li>
<li>Retention &#8211; how often do visitors come back?</li>
<li>Churn &#8211; what is the turnover rate for visitors?</li>
<li>Topics &#8211; do people participate equally in the community discussions?</li>
</ul>
<p>One of these days, perhaps we&#8217;ll all know what is normal segmentation for various types of communities (e.g., a support community will be quite different from an affinity community).</p>
<p>For deeper insights, compare the different segmentations and look for disconnects.  I would be especially concerned to find disconnects between contribution and the first two examples, responsiveness and retention (my &#8220;R&amp;R&#8221; of engagement).  If the major contributions aren&#8217;t using interactive features as frequently as they contribute, that might reveal a design or even more fundamental problem with the features.  If they aren&#8217;t returning to the site at a normal rate, that suggests trouble ahead.</p>
<p>Side note: I suspect that behavioral segmentation is a good way to find communities within communities.  One of the challenges of community management is to figure out when a group needs to be split into two or more.  Discovering cliques that are <em>naturally </em>following the normal patterns might be candidates to spin out.  In other words, I&#8217;ll bet behavioral segments are somewhat of a fractal phenomenon.  And if nothing else, they give us more ways to generate pretty visualizations, eye candy for that next conference or sales presentation.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.nickarnett.net/2008/12/11/the-9091-rule-is-just-one-kind-of-behavioral-segmentation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

